Last updated: September 9, 2026

SugarHill Soap and Candle Company (“SugarHill,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase from our online store.

Our website is SugarHillSoapAndCandleCo.com and is operated through Shopify.

PERSONAL INFORMATION WE COLLECT

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information that you provide to us, including:

• Your name

• Billing and shipping address

• Email address

• Phone number, if provided

• Payment and transaction information

• Order details and purchase history

• Information you provide when contacting customer service

We may also automatically receive certain information about your device and your interaction with our website, such as your IP address, browser type, device information, and information about how you use our website. This information may be collected through Shopify and the technologies necessary to operate an online store.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders

• Process payments

• Arrange shipping and delivery

• Communicate with you about your orders

• Respond to customer service requests

• Maintain and improve our website and store

• Prevent fraud and protect the security of our store

• Comply with applicable legal and regulatory requirements

• Send marketing communications when you have chosen to receive them

We do not use your personal information for purposes unrelated to operating and improving SugarHill without an appropriate legal basis or your consent when required.

SHOPIFY

Our online store is hosted and operated using Shopify. Shopify provides the ecommerce platform that allows us to sell our products, process orders, and provide the online shopping experience.

When you visit or make a purchase from our store, Shopify may collect and process personal information as necessary to provide its services.

You can learn more about how Shopify handles personal information by reviewing Shopify's Privacy Policy.

PAYMENT INFORMATION

When you make a purchase, your payment information is processed through the payment services available through Shopify.

SugarHill does not need to receive or store your full credit or debit card number.

Payment information is handled by the applicable payment processor in accordance with its privacy and security practices.

SHIPPING AND ORDER FULFILLMENT

We may share information necessary to fulfill and ship your order with shipping and fulfillment service providers.

This information may include your name, shipping address, contact information, order information, and other information necessary to deliver your purchase.

We use Pirate Ship for certain shipping and postage services.

COOKIES AND SIMILAR TECHNOLOGIES

Our Shopify-powered website uses cookies and similar technologies that are necessary for the website, shopping cart, checkout, security, and other basic store functions.

Cookies may also be used to remember your preferences and help us understand how visitors interact with our website.

SugarHill does not currently use custom tracking pixels or custom advertising pixels through Shopify's Customer Events settings.

Because Shopify may use cookies and other technologies as part of providing its platform and services, some cookies may be placed on your device when you visit our store.

You can manage or restrict cookies through your browser settings. Restricting cookies may affect certain features of the website, including shopping cart or checkout functionality.

MARKETING COMMUNICATIONS

If you choose to subscribe to marketing communications from SugarHill, we may use your email address or other contact information to send you information about products, promotions, launches, or other SugarHill news.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication.

INFORMATION SHARING

We do not sell your personal information for money.

We may share personal information with service providers when necessary to operate our business, process orders, process payments, provide shipping services, maintain our website, prevent fraud, or otherwise provide services to you.

These service providers may include Shopify, payment processors, shipping providers, and other service providers necessary to operate our store.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or business.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer reasonably necessary for these purposes, it may be deleted or securely disposed of, subject to applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to opt out of certain marketing communications or other uses of your information where applicable.

If you would like to make a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

CHILDREN'S PRIVACY

Our website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

DATA SECURITY

We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

SugarHill is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

CONTACT US

If you have questions about this Privacy Policy or how SugarHill handles personal information, please contact us through the Contact Us page on our website.

SugarHill Soap and Candle Company

Website: SugarHillSoapAndCandleCo.com