Last updated: September 9, 2026

OVERVIEW

This website is operated by SugarHill Soap and Candle Company (“SugarHill,” “we,” “us,” or “our”). Throughout the site, these terms refer to SugarHill Soap and Candle Company.

SugarHill offers this website, including the information, products, tools, and services available through the site, subject to your acceptance of these Terms of Service and any other policies referenced on the website.

By visiting our website, creating an account, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service.

Please read these Terms of Service carefully before using our website. If you do not agree to these Terms, you should not access or use the website.

Any new features or tools added to the store will also be subject to these Terms of Service. We may update these Terms from time to time by posting changes to our website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products online.

SECTION 1 — ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are using the website with the consent of a parent or legal guardian where permitted by law.

You may not use our products or website for any unlawful or unauthorized purpose or in violation of any applicable law.

You may not transmit worms, viruses, malware, or any other code of a destructive nature.

We reserve the right to refuse service or cancel an order when permitted by law if these Terms are violated or if an order presents a security, fraud, or other legitimate business concern.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service or decline an order, subject to applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, its content, products, or services without our express written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information on our website. However, information may occasionally contain errors, omissions, or information that has become outdated.

Information on this website is provided for general informational purposes and should not be relied upon as the sole basis for making decisions without confirming the most current information.

We reserve the right to correct errors, update information, and modify website content at any time.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify, suspend, or discontinue any portion of the website or any product or service at any time.

We are not responsible for any loss resulting from a modification, price change, suspension, or discontinuation of the website or a product, except where otherwise required by law.

SECTION 5 — PRODUCTS

Our products are offered subject to availability and may be available exclusively through our online store.

We make reasonable efforts to display product images, colors, descriptions, sizes, and other details as accurately as possible. However, the appearance of colors may vary depending on your device or screen.

Certain products may be available in limited quantities.

We reserve the right to limit quantities, discontinue products, or refuse orders when permitted by law.

Product descriptions, pricing, availability, and other product information may change without notice.

SECTION 6 — ORDERS, BILLING, AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order when permitted by law.

We may limit or cancel quantities purchased per person, household, or order. We may also limit or cancel orders that appear to be fraudulent or intended for unauthorized resale or distribution.

If we cancel or modify an order, we may attempt to notify you using the contact information provided when the order was placed.

You agree to provide current, complete, and accurate information when placing an order and to update your information when necessary so that we can process your order and contact you.

For information regarding returns, refunds, or exchanges, please review our Refund Policy.

SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools or services that we do not control or operate.

Any use of third-party tools or services is subject to the terms and conditions of the applicable third-party provider.

We may add new features, services, or tools to the website in the future. Any new features or services will also be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated or controlled by SugarHill.

We are not responsible for the content, privacy practices, accuracy, or policies of third-party websites.

You should review the terms and policies of any third-party website before entering into a transaction or providing personal information.

SECTION 9 — CUSTOMER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you voluntarily provide comments, reviews, suggestions, ideas, photographs, or other submissions to SugarHill, you agree that we may use that content for legitimate business, marketing, promotional, or customer-service purposes, subject to applicable law.

You represent that you have the right to provide any content you submit and that your submission does not violate the rights of another person or entity.

We reserve the right to remove or decline to publish content that we determine is unlawful, misleading, abusive, defamatory, obscene, threatening, or otherwise inappropriate or that violates these Terms.

You are responsible for the content you submit.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders when necessary, subject to applicable law.

We are not obligated to update all information on the website unless required by law.

SECTION 12 — PROHIBITED USES

You may not use our website or its content:

• For any unlawful purpose

• To violate applicable federal, state, or local laws

• To infringe upon the intellectual property rights of SugarHill or others

• To submit false or misleading information

• To transmit viruses, malware, or other harmful code

• To interfere with the operation or security of the website

• To collect or track personal information belonging to others without authorization

• To spam, phish, scrape, or otherwise misuse the website

• To engage in fraudulent, abusive, threatening, or harmful activity

• To circumvent or interfere with security features of the website

We reserve the right to restrict or terminate access to the website for prohibited activity, subject to applicable law.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the website and provide accurate information, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

To the fullest extent permitted by applicable law, SugarHill shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased through the website.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless SugarHill Soap and Candle Company and its owners, employees, contractors, service providers, and affiliates from claims or demands arising from your violation of these Terms or your violation of applicable law or the rights of another person.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by you or us.

We may restrict or terminate your access to the website if we reasonably believe you have violated these Terms or engaged in fraudulent, unlawful, abusive, or harmful activity.

Any obligations or liabilities incurred before termination will survive termination where applicable.

SECTION 17 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or notices posted on our website, constitute the agreement governing your use of our website and supersede prior versions of these Terms concerning the same subject matter.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

SECTION 18 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

SECTION 19 — CHANGES TO THESE TERMS

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting an updated version on our website.

It is your responsibility to review these Terms periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 20 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

SugarHill Soap and Candle Company

Email: sugarhillsoapandcandlecompany@gmail.com

Website: SugarHillSoapAndCandleCo.com