Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Everyone makes mistakes...even us here at SugarHill Soap & Candle Co. So, if for any reason you are not 100% completely satisfied with your purchased item(s) please contact us within 15 days, so we can do all we can to make it right for you. It's that easy! Sugarhillsoapandcandlecompany@gmail.com

Due to the nature of some of our products and for the safety and confidence of you and all of our customers, we are not able to accept physical returns of any skin-related products.  However, if you received the wrong item, or some other error on our part...We Will Make It Right!

If for any reason you are dissatisfied with your order, please contact us and we will work with you to find a solution. Due to the nature of our products and for hygiene reasons, we are not allowed to accept physical returns. However, we will offer a replacement item or a refund in certain circumstances if contacted within 15 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sugarhillsoapandcandlecompany@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sugarhillsoapandcandlecompany@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as body butters and  sugar scrubs), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.